Terms of Service

Last updated: November 2023

Welcome to Manner Minds's AI agency. These Terms of Service (ToS) outline the rules and regulations for the use of our services, including our Customer Service, Human Resources, and other solutions.

The business or organization utilizing our services.
User: Anyone who accesses or uses our chatbot services.
Service: The chatbot tools, platforms, and interfaces implemented by Manner Mind.
ToS: Terms of Service

User Acceptance:
By accessing and using our Service, you agree to comply with and be bound by these ToS. If you disagree with any part of these terms, please refrain from using our Service.

Services Description:
We offer AI-powered chatbot services that help businesses answer customer, employee or other inquiries and improve digital interactions. We also maintain the technology required to keep answers as accurate as possible through consistent retraining, analysis, and upgrades. While we strive for accuracy, our Service is based on AI technology and might not always provide perfect results.

User Obligations:
When using our Service, the Client must adhere to the following guidelines. Failure to comply may result in suspension or termination of the Client’s access to our Service:
- Proper Usage:
You agree to use the Service only for its intended purpose and not for any illegal or unauthorized activities.
- No Tampering:
Do not attempt to reverse engineer, hack, exploit, or access any parts of the Service not explicitly offered to you.
- Content Limitations:
Do not use our chatbot to share or distribute:
Malicious content such as viruses or malware. Sensitive personal information, yours or others'. Content that infringes on copyrights, trademarks, or other intellectual property rights.
- Account Security:
If the Service requires an account, you're responsible for safeguarding your account credentials. Please report any suspected unauthorized use of your account to help@mannermind.com.
- No Automation:
Do not use scripts, bots, or other automated methods to interact with or manipulate our Service unless expressly permitted by Manner Mind.
- Avoid Misrepresentation:
Do not impersonate others or misrepresent your affiliation with a person or entity.

Intellectual Property:
While Manner Mind incorporates third-party technological solutions to deliver our Service, the unique processes, techniques, configurations, and the overall orchestration of these tools are proprietary to Manner Mind. The following points detail our stance on intellectual property:
- Third-Party Technology: We acknowledge and respect the intellectual property rights of third-party providers whose solutions are employed in our Service. Any third-party software, tools, or content remains the property of the respective owners.
- Our IP Rights: The distinct manner in which we utilize, integrate, and manage third-party technologies — including our specific processes, methods, and configurations — constitute the unique intellectual property of Manner Mind. These elements are protected by local and international intellectual property laws.
- No Transfer of Rights: Using our Service does not grant users any rights to our intellectual property or the intellectual property of our third-party providers.
- Restrictions: Users must not attempt to reverse engineer, replicate, redistribute, or otherwise exploit our proprietary processes and management techniques without our express written consent.

Privacy Policy & Data Usage:
We value your privacy and handle the Client and User data with care. For more detailed information on how we collect, store, and use your data, please refer to our Privacy Policy www.mannermind.com/legal/privacy-policy.

Our chatbot tool relies on AI technology and third-party providers. As such, there may be slight inaccuracies, undesired responses, or occasional outages. Clients rely on the Service at their own risk.

Limitation of Liability:
Manner Mind shall not be held liable for any damages or losses resulting from the use or inability to use our Service, beyond the amount paid by the Client for the Service.

Users agree to indemnify and hold harmless Manner Mind from any claims, damages, or losses resulting from their misuse or violation of these ToS.

We reserve the right to suspend or terminate access to our Service for users who violate these ToS. Clients may also choose to terminate their account by contacting us at help@mannermind.com.

Changes to the Terms:
We may update these ToS from time to time. Continued use of our Service after changes signifies acceptance of the updated terms.

Dispute Resolution & Governing Law:
Any disputes arising from these ToS shall be resolved through arbitration. These terms are governed by the laws of New York state.These ToS shall be governed by and construed in accordance with the laws of the state of New York, United States. Any disputes arising from or relating to the Service or these Terms will be resolved in the courts of New York.Both you and Manner Mind hereby agree to waive any right to a jury trial or to participate in a class action. Claims may not be brought as a class and cannot be joined or consolidated unless agreed upon in writing by both parties.Any claim or cause of action you may have arising out of or related to use of the Service or these Terms of Service must be filed within one year after such claim or cause of action arose, or else that claim or cause of action will be barred forever.

Contact Information:
For any questions or concerns related to these ToS, please contact us at help@mannermind.com.

Should any provision of these ToS be deemed invalid or unenforceable, it will not affect the enforceability of the remaining provisions.